To provide participants with the knowledge & skills for them to capture, compile, analyze & interpret the data collected through various sources, for the improvement of quality within their workspace or processes.
This course is workshop intensive course, but also include lectures and samples of best practices implemented in industry with 7 QC tools.
Lower, middle & senior management personnel from all types of organizations (e.g. small or big, manufacturing and/or service sector etc.)
Quality Managers/Executives and/or coordinators
Operations managers/executives/line supervisors
Consultants of quality and/or quality management system.
> Course introduction
> purpose, objectives & definitions
> Check sheet
> Pareto chart
> Cause &effect diagram
> Scatter diagram
> Brain storming
> Why-why analysis
Training Duration: 2 Days