Strategic Leadership using Balanced Scorecard
Course Overview

Course Objective/s:

This course is to give participants a practical and easy-to-follow introduction to the topic as well as step-by-step guidance and practical templates to design Balanced Scorecards, including strategy maps, dashboards, and meaningful key performance indicators (KPIs).

The course is also to provide a solid and practical introduction to this exciting topic and to give a refresher to those who have been temporarily out of touch with this fast evolving field.

Course Content:

  • The balance scorecard (BSC) as a performance improvement tool
  • Understanding the balanced scorecard framework and the four perspectives
  • Best practice BSC design principles
  • Common traps and mistakes to avoid
  • Creating strategy maps and cause-and-effect maps
  • Designing key performance questions (KPQs)
  • Developing meaningful and relevant key performance indicators (KPIs)
  • Building informative performance dashboards

Who should attend this course:

This course is ideal for those who are involved, leads, executes, and/or monitors strategic planning and/or management systems for performance scorecard/s in the organization.  This is also ideal for all those who are involved in most management system implementation, where performance targets are typical aspects of development, maintenance and improvement.


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