Root Cause Analysis (RCA) and Structured Problem Solving for Services
Course Overview

This 3-day course will cover essential the background and fundamental concepts of 8D and FMEA, and will be delivered though a structured lecture, practical examples / case studies, and exercises based on real scenarios.

The specific topics include:

  • Understanding what is a problem
  • Why use a structured process?
  • 8D Documentation and example
  • Problem Solving Tool Selection Matrix
  • Introduction to 8D Model
  • Understanding each phase of the 8D process
  • Explanation of the Principles of Risk Analysis
  • Explanation of the principles of FMEA
  • FMEA's of processes
  • Case studies of typical situations and applications

This course is in intended for all who involved in participating, leading, organizing, monitoring and implementing problem solving, from the design / solution stages to implementation / on-going operational stages.  These may include, but not limited to roles in : Quality / QA , CI, Reliability Engineering, R&D, Operations, Manufacturing.

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